Shipping & Delivery Policy

Last Updated: September 3, 2026

At Thryveness, we want getting your order to be as simple and reliable as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high demand, product launches, promotions, or holidays, processing times may occasionally take longer.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Thryveness may offer free shipping promotions or free shipping on orders that meet a specified purchase threshold. Any applicable conditions will be displayed at the time of purchase.

Estimated Delivery Times

After your order has been processed, estimated delivery times will depend on your location and the shipping method selected at checkout.

Delivery estimates are provided as a convenience and are not guaranteed delivery dates.

Carrier delays, severe weather, holidays, high shipping volumes, customs processing, and other circumstances outside our reasonable control may affect delivery times.

Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact our customer care team and we'll help investigate.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us as quickly as possible at [INSERT SUPPORT EMAIL].

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

Incorrect or Incomplete Addresses

Thryveness is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be reshipped.

Lost Packages

If your package appears to be lost in transit, please contact us at [INSERT SUPPORT EMAIL] with your order number.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate.

Depending on the circumstances, we may provide a replacement or another appropriate resolution.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot find it, we recommend checking:

• Around your front door, mailbox, porch, garage, or other delivery locations;
• With members of your household or neighbors;
• With your building's reception, concierge, or mailroom, if applicable; and
• Directly with the shipping carrier.

If you still cannot locate your order, contact our customer care team and we'll review the situation with you.

Damaged Orders

If your Thryveness order arrives damaged, please contact us as soon as possible.

Send us your order number and photographs of the damaged product and packaging so our team can evaluate the issue.

Where appropriate, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

International Shipping

[Choose one before publishing:]

If you currently ship only domestically:
Thryveness currently ships within [INSERT COUNTRY]. We do not currently offer international shipping.

If you ship internationally:
International shipping availability will be displayed at checkout. International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs procedures may also cause additional delivery delays outside of our control.

Subscription Deliveries

If you enroll in a Thryveness subscription, products will be shipped according to the delivery frequency selected when you subscribe.

Please update your shipping address before your next order is processed if your delivery information changes.

Changes made after a subscription order has entered fulfillment may not apply to that shipment.

Order Changes and Cancellations

We work to process orders quickly, so the window for changing or canceling an order may be limited.

If you need to change or cancel an order, contact us at [INSERT SUPPORT EMAIL] as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing has begun.

If your order has already shipped, our Return & Refund Policy will apply.

Delivery Delays

While we work with shipping providers to deliver orders promptly, some delays are outside our reasonable control.

Thryveness is not responsible for delays caused by carriers, weather events, natural disasters, customs authorities, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control, subject to applicable consumer protection laws.

Contact Us

If you have questions about shipping, tracking, or delivery, we're happy to help.

Thryveness Customer Care

More Than Wellness.